Depending on your location, please allow 7 to 14 working days for delivery. We dispatch orders from our offices in Australia and New Zealand twice weekly. We use the local postal service to keep the postage cost minimum and do not provide tracking information. You must provide us with a clear and accurate address. If you live in a complex building, please describe your location or use a PO Box instead.
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Privacy and Cookie Policies

Hidden Disabilities Sunflower Scheme Limited


Hidden Disabilities Sunflower Scheme Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

1. Information About Us 

Hidden Disabilities Sunflower Scheme Limited.
Registered in England under company number 03484356.
Registered address: Unit 10 Coldharbour Pinnacles Estate, Lovet Road, Harlow, CM19 5JL
Address: Unit 10 Coldharbour Pinnacles Estate, Lovet Road, Harlow, CM19 5JL
VAT number: 573 3607 34

Data Protection Officer: Rob Kelly 
Email address: [email protected]
Telephone number: +44 (0)1279 444 535
Postal Address: Unit 10 Coldharbour Pinnacles Estate, Lovet Road, Harlow, CM19 SJL

2. What Does This Notice Cover? 

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data? 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights? 

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
  2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect? 

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Business name and nature;
  • Job title;
  • Profession;
  • Payment information;
  • Information about your preferences and interests; 

6. How Do You Use My Personal Data? 

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Providing and managing your account.
  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring our products and services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us to remove your details). 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data? 

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • No fixed period, we store data until requested, by you, for it to be removed from our systems. 

8. How and Where Do You Store or Transfer My Personal Data? 

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

9. Do You Share My Personal Data? 

We may sometimes contact with the following third parties to supply products and services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

  • Sage – Accountancy Purposes.
  • MailChimp – Email Marketing Purposes.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data? 

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You? 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following:

Email address:[email protected]

Telephone number: 01279 444 535

Postal Address: Unit 10 Coldharbour Pinnacles Estate, Lovet Road, Harlow, CM19 SJL

12. Changes to this Privacy Notice 

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website, via a link at the bottom of the web page. 

Date published: 01.05.2020


Bayley House

Privacy Policy

About this Website

This website is published by Bayley House ACN 617 500 633.  Your use of this website is subject to these terms of use (‘Terms’); if you do not accept these Terms you must refrain from using this website or making a purchase from the Bayley House’s Hidden Disabilities Sunflower Program Online Shop.

Website Information

Photographs are for illustrative purposes only and in terms of items offered for sale may vary from the goods depicted or described.

Website Content

Bayley House may add or remove content from this website at any time and without notice.

Any articles, content or information published on this website must be read subject to these Terms.

Care has been taken to ensure that descriptions and information on this site are accurate and up to date. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

Bayley House uses best endeavours to ensure that only accurate and up to date information is placed on this website and cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Bayley House.

Your Use of the Website

You agree to use this website only for the purposes that are permitted by these Terms, any applicable law or regulation and/or generally accepted practices or guidelines.

You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website.

You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement agencies.

As electronic websites may be subject to interruption or breakdown access to this website is offered on an ‘as available’ basis only.

Bayley House may stop – temporarily or permanently – providing access to this website at its sole discretion and without prior notice.

Intellectual Property Rights

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Bayley House and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Bayley House. Bayley House does not grant any license or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

Secure Data and Transmissions

Bayley House takes precautions to protect information including any information that you share with use however Bayley House does not warrant and cannot ensure the security of any content or information that you transmit vie this website.  You therefore transmit to the website at your own risk however once Bayley House receives your transmission it will take reasonable steps to preserve its security.

You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

Security information

We respect your privacy and assure you that your contact details will not be shared with anyone.

Your Online shop account information is collected by Bayley House and stored online according to our privacy policy. It is retained so that when you order products again we will have delivery details on file.

At the time that you place your order and are asked to supply personal information you will be directed to PayPal’s website. For more information about PayPal’s privacy click here.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by PayPal. As noted your credit card details are not visible to the members of the Bayley House Online Shop team.


This website uses cookies; you may be able to disable cookies on the settings on your web browser.

Third-party websites

The Bayley House website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Bayley House does not control, endorse, sponsor or approve any such third party websites or their content nor does Bayley House provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

Links to Bayley House website

If you wish to establish a link to this website, you must first seek approval from Bayley House. To seek approval, please contact Bayley House marketing team at [email protected] or call (03) 9982 1500

The following information will be required to assess your request:

  • The URL of the website that you seek to establish a link from
  • A brief description of your website the reason that you wish to establish a link.

If Bayley House agrees to your proposed link, you must comply with any terms and conditions imposed by Bayley House as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact Bayley House and provide a new description of your website.

Privacy Policy

Bayley House’s Privacy Statement is accessible on this website and explains how your personal information is collected and for what purposes.  You may access any of your person information that we hold by using this contact information contained in the Privacy Statement.



Terms and Conditions of Sale

Your purchase of goods from this website is subject to the following Terms and Conditions (“T&C’).  If you do not accept these T&Cs you must refrain from making a purchase from this website.

User Agreement

By accessing and/or using the website you accept these T&Cs and agree to be bound by them and an agreement is formed between Bayley House and you.

These T&Cs may be amended at any time without notice; your continued use of the website following such amendment will represent an agreement by you to be bound by these T&Cs as amended.  We recommend that you review the T&Cs each time you use the website and before placing an order.

Stock availability

Bayley House will endeavour to supply all items publicised in the Bayley House’ Shop. Similarly, products will be removed from the Bayley House Shop as soon as Bayley House becomes aware that those items are unavailable.

However, there may be unavoidable occasions when:

  • All or part of your order cannot be fulfilled immediately, or
  • All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax and a refund of monies pad for the unavailable item(s) will be arranged

All products with a limited sales period which are displayed in the Bayley House Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Bayley House has withdrawn that item from the Bayley House Shop, Bayley House will not be held responsible for inability to complete that order.  In this instance, you will be advised as above by email or telephone that your order cannot be fulfilled..

Postage and Delivery

Online and telephone orders will, subject to product availability, normally be despatched within 2-3 days of receipt.
orders received by fax or by mail will be despatched within 5 working days after receipt

Standard delivery: after despatch delivery will take 5 – 7 working (or business) days for metropolitan areas but this can often take less time. If your address is in a non-metropolitan area this may take longer.

For delivery within Australia, postage and handling is included of the goods total.

If your order’s delivery address is a PO Box or street address, Australia Post will deliver your order.

Can I ‘send to a friend? Yes! It costs the same to deliver to a friend or family member at a different address within Australia. Just choose the delivery address option during your Checkout.

Overseas orders

Currently we only deliver online orders to Australia at a fixed postage rate included in the cost of the goods. If you require overseas postage please call Bayley House on (03) 99821500 or email us.

Order Enquiries

If you have any query about the progress of your order please call 03 99821500 stating the date of your order and the nature of your purchase.

Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions where delivery cannot be confirmed:

  1. If and when incorrect payment details, including credit card details, are supplied;
  • Where correct credit card details are supplied but funds are not approved.
  • Where fraudulent activity is suspected / identified
  • Where cleared funds through your nominated payment method have not been received
  1. In the event that you supply incorrect payment and delivery details, Bayley House will take all reasonable steps to contact you using the personal contact details that you have provided. In the event that the contact details that you supplied are incorrect, however, Bayley House will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

Returns and Refunds

If any items arrive damaged, in an unsatisfactory condition or as not as requested call us on (03) 9982 1500

You may have rights under Australian Consumer Law to have the product repaired or replaced or to receive a refund of the price paid by you for the product.

We cannot accept the return of any item(s) that you may have damaged or altered after receipt of goods.

Minimum and maximum order value

There is no minimum value for Bayley House’ Online Shop orders. The maximum order value is AUD $1,000.

Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Bayley House will issue a compliant tax invoice on request where appropriate.

Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria.

Privacy and Personal Information

Our Privacy Policy accessible on this website explains how your personal information is collected and managed in accordance with Australian Privacy Principles, contained in the Privacy Act 1988.

You may contact the Privacy Officer if you have any questions or concerns about the personal information that Bayley House holds about you.

Any other questions?

Call us on (03) 9982 1500 first.

We’re here 9am-5pm EST weekdays. At other times leave a message