Coming soon - the next step in Sunflower training
Around 80% of disabilities are not immediately apparent, which means many people who need support may go unnoticed. The Sunflower symbol allows people to signal that they may need extra time, understanding or assistance.
More than 13 million staff worldwide have completed Sunflower training, helping organizations raise awareness of non-apparent disabilities and improve everyday interactions.
Sunflower Connect builds on this foundation.
It provides organizations with a structured learning platform that supports ongoing training, role-based learning and visibility of staff engagement.
What organizations gain with Sunflower Connect
Build on existing training
Extend Sunflower awareness training with a clearer learning framework for frontline teams.
Support staff in real situations
Give teams practical guidance they can use during customer interactions.
Track engagement
Monitor who has completed training and maintain visibility across teams.
Tailor learning by role
Provide relevant training for different service environments and responsibilities.
Keep content current
Refresh learning over time so staff continue to receive relevant guidance.
Maintain consistency
Support more consistent accessibility standards across teams and locations.
How Sunflower Connect works
Sunflower Connect builds on the existing Sunflower training that organizations already provide to their teams.
All participating organizations begin with the Sunflower training film or animation, which introduces the Sunflower symbol, what it represents and why it matters for people with non-apparent disabilities.
Sunflower Connect then extends this training with structured learning and practical guidance for frontline roles.
- Start with the Sunflower training film
Staff watch the Sunflower training film or animation to understand the meaning of the Sunflower and the importance of supporting people with non-apparent disabilities - Build understanding through additional modules
Short modules explore different non-apparent disabilities and how they may affect communication, stress or behaviour in everyday situations - Learn through role-based scenarios
Examples show how staff in different roles may support someone wearing the Sunflower during real interactions - Track engagement and completion
Organisations can see who has completed training and maintain visibility across teams
From awareness to everyday confidence
Sunflower training has helped millions of staff understand what the Sunflower represents and why it matters.
As the programme continues to grow globally, many organizations are looking for ways to support ongoing learning and maintain confidence across their teams.
Sunflower Connect was developed in response to feedback from Sunflower Business Members who wanted:
- A clearer training framework
- Ongoing accessibility learning
- Visibility of staff engagement
- Guidance tailored to frontline roles
“Sunflower training has helped raise awareness and confidence across our teams. Sunflower Connect supports staff in everyday customer interactions.”
Building on the success of Sunflower training
Sunflower Connect adds structure to existing Sunflower learning and helps organizations maintain accessibility training over time.
Tap the Sunflower NFC badge: The NFC Sunflower trained badge shows that a staff member has completed Sunflower training. Staff can tap the badge with their phone to instantly open clear, role-specific guidance during real interactions.
Additional learning modules: Short modules that explore non-apparent disabilities and how they may affect everyday interactions.
Role-based learning: Examples designed for different frontline roles and service environments.
Knowledge checks: Short quizzes that reinforce understanding and support learning.
Training engagement tracking: Organisations can see who has completed training and maintain oversight across teams.
Ongoing content updates: Learning modules can be refreshed to reflect new insights and best practice.
When real situations happen
Frontline teams often encounter situations where someone wearing the Sunflower may need additional support.
- A passenger may need extra time during check-in, boarding or wayfinding.
- A customer may feel overwhelmed in a busy environment and need calm, clear communication.
- Someone may ask for reassurance, clarification or a little more support during an interaction.
Sunflower Connect helps staff recognize these moments and respond calmly and appropriately.
The Sunflower Connect platform
Accessibility learning modules
Short modules that build understanding of non-apparent disabilities.
Role-based training
Learning tailored to different service environments.
Knowledge checks
Quizzes that reinforce learning and support retention.
Training engagement tracking
Organisations can monitor completion across teams.
Content updates
Learning materials can be refreshed as new insights emerge.
Practical guidance for staff
Guidance that supports staff when interacting with someone wearing the Sunflower.
The NFC Sunflower trained badge - instant access to guidance
Organisations can provide staff with an NFC-enabled Sunflower trained badge. The badge shows that the staff member has completed Sunflower training and helps customers recognize trained staff.
Staff can tap the badge with their phone to instantly open clear, role-specific guidance when real situations arise.
NFC Sunflower trained badge
The NFC-enabled Sunflower trained badge shows that a staff member has completed Sunflower training. Staff can tap the badge with their phone to instantly open clear, role-specific guidance during real interactions.
Online access
Staff can also access training and guidance directly through the Sunflower Connect platform.
The NFC badge is one delivery option. Sunflower Connect can also be used without it.
“As expectations around accessibility increase, organizations are looking for practical ways to support frontline teams.”
Continue your Sunflower training journey
Sunflower Connect helps organizations build on existing awareness training and support teams with ongoing learning.
- Staff gain confidence in supporting people with non-apparent disabilities
- Organisations gain visibility of training engagement
- Customers experience more consistent support