What if a Sunflower Extra user's support request isn’t something I can provide?

If a wearer requests a specific accommodation that your business isn’t able to offer, try to:

• Find an alternative way to help (e.g. offering a quiet space, providing extra time)  
• Let the customer know you understand their request and will do your best to assist
• If needed, involve a manager or another team member to see if further support can be arranged

Even small adjustments can make a big difference in ensuring an inclusive and supportive experience.