This website is for UK and Crown Dependencies residents only. Please use the flags to reach the store for your country.
Main Menu
MENU
Cart 0 Shopping Cart

Sunflower Extra

What support is available if I have questions?

We’re here to help. If you have any questions, just reach out to our friendly support team. We’re always happy to help make your experience as smooth as possible.

How do I set up my Sunflower Extra digital profile?

Once you have purchased your Sunflower Extra card, follow these steps

  • Step 1: Make sure you are logged in to the account you used to order your card
  • Step 2: Follow the on-screen instructions to create your Sunflower Extra digital profile
  • Step 3: Fill in any details you would like to share like your preferred name, any non-visible disabilities, and your access needs (all fields are optional)
  • Step 4: Upload a photo (or leave it blank to use the Sunflower symbol)
  • Step 5: View your Sunflower profile
  • Step 6: Save your profile but don't publish it until you receive your Sunflower Extra card

You can edit your profile or hide information anytime you need to.

Once you receive your card, follow these steps:

  • Step 1: Publish your Sunflower profile
  • Step 2: Tap your card on a your NFC-enabled phone and view your Sunflower profile

Can I make my Sunflower Extra profile private?

Yes, you’re in full control. You can toggle your profile on or off in your account settings. When it’s off, no one can access your information when they tap your card. You can also use the freeze option to temporarily disable your profile if you need extra privacy.

Is my data secure?

When you tap your Sunflower Extra card, your support page remains visible for five minutes. After that, if the page is refreshed, closed, or go back, the page will no longer be visible. No one can revisit your profile without tapping your card again. If someone tries to share the link with anyone else. it won’t show the Sunflower Extra profile page on their device without tapping the card.

What if someone's phone doesn’t support NFC?

No problem. If your phone isn’t NFC-enabled, look for the QR code on your card. Simply scan the code with your phone’s camera, and you’ll be taken to your digital Sunflower profile just the same.

Can I use Sunflower Extra without tapping someone else’s phone?

Yes, absolutely. If the person you’re with doesn’t have an NFC-enabled device, or if you’d rather not tap their phone, just tap your own phone and share your screen with them.

Log in to your account to ask a question