How to support (SFX)
1. A customer or colleague shows you their Sunflower Extra card
- If someone presents their Sunflower Extra Card, it means they may need extra support or understanding
- Treat them with patience, kindness, and respect - just as you would any Sunflower wearer
- The card shows Sunflower icons to show the extra support they may need
2. The Sunflower Extra user can choose to tap the card on a phone to access their support details
- Most modern smartphones will recognise the card automatically when tapped. They can choose to use their phone, or you may want to use your own.
- If tapping doesn’t work, customers may scan the QR code on the card instead
3. Read and follow the support information
- The customer’s personalised page will appear, showing the details they’ve chosen to share
- This might include preferred communication methods, assistance needs, or other important information. It can be a simple as needing to access a quiet space or bathroom
- You do not need to ask for further details - simply follow what’s on the screen
4. Provide support accordingly
- If you’re unsure how to help, follow our rule of six:
- Ask in a polite and patient way:“How can I help you today?”
- Listen carefully and be guided
- Don't judge
- Don't assume
- Be kind
- and always show respect
- If you cannot personally assist, direct them to someone who can
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