Familiarisation day
Select a date and time
- Choose a quiet non-match day (mid-week or weekend morning).
- Keep the tour 60-90 minutes; offer multiple slots if demand is high.
- Avoid extreme weather or stadium maintenance periods.
Plan the route
Design a tour that covers key journey points a fan would take on match day.
Include:
- Main entrance/turnstiles
- Ticket office and collection points
- Seating areas (general & accessible)
- Toilets & Changing Places
- Club shop & amenities
- Emergency exits
Accessibility tips:
- Ensure signage is clear and high-contrast
- Allow attendees to try accessible seating types
- Note loud or flashing areas
- Provide alternative routes for stairs, lifts, or other barriers
Communicate effectively
- Use clear language: routes, quiet spaces, first aid posts
- Provide information in multiple formats: PDF, braille, large print, audio
Prepare your staff and space
- Staffing: Have your Disability Liaison Officer (DLO) and a few Sunflower-trained staff lead the tours
- Sensory management: Keep the environment calm, turn off loud music and tannoys, maintain normal lighting, and provide sensory packs
- Information: Prepare a simple visual guide or map of the route Consider adding photos or a simple map to the website so attendees can familiarise themselves before arrival
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