B2C guide - ordering

To order a Sunflower Extra card, you need to have a personal Sunflower account. It’s required. Your account lets you manage your card, update your details, and freeze or deactivate your card if you ever need to.

• If you already have an account, you can log in here.
• If you don’t have an account yet, you can create one here. It’s quick and easy.

Go to the Sunflower Extra section in our shop and choose the card you want to order.

If a customer enters the wrong email address when placing their order, they won’t receive important emails—like the activation link for their Sunflower Extra card or order updates.

In this case, you should contact customer support as soon as possible. The team can help update the email address on the order and resend any important information to the correct email.

If you’ve lost your Sunflower Extra card, here’s what you should do:

1. Freeze your card
   • Log in to your Personal Sunflower account and click the dark pink button to freeze your card
   • If you have more than one card, you can choose to freeze all your cards or just the one that is lost
   • If you can’t access your account, contact our Customer Service immediately to report the lost card. You can get in touch by clicking the “Contact Us” button at the top of our website, or find the details in any official correspondence you’ve received
     
     
2. Order a replacement
   • Once you’ve reported the loss, request a replacement card. We may need to verify your identity, so please have your account details, ID, or other relevant information ready
   • A replacement card costs £10 and will be sent to you within five working days.

Yes, you do need an account to order a Sunflower Extra card. Creating an account helps us keep your information secure and makes it easier for you to track your order and manage your card.

You can order one unique Sunflower Extra card per order. That’s because each card links to its own custom Sunflower Extra page, which is made just for that order. But within that same order, you can request as many copies of that card as you’d like. So, if you need multiple copies of the same card (and link), you can do that all in one order. If you want different cards with different pages, you’ll need to place separate orders for each one.

Yes, you can absolutely order multiple copies of the same card! Just select the quantity you’d like when adding the card to your cart.

If you need help with a bulk order or have specific requests, feel free to reach out to our support team.

Yes, you can order other items in the same order as your Sunflower Extra card.

However you can only order Sunflower Extra per order. Each Sunflower Extra card is processed on its own because it creates a unique page link tied specifically to that card.

Your Sunflower Extra card is sent as a tracked item for free.

You might not be able to order a Sunflower Extra card because:

• You need to be logged in to your account. Make sure you’re signed in before you try to order
• The card is out of stock. If they’ve run out, you’ll have to wait until they restock to place an order

You can’t change the card once the order has been placed, as it goes into production right away. However, you can update your Sunflower Extra digital page at any time.

There’s no postage charge for a Sunflower Extra card.

It’s sent as a tracked item for free, so you don’t have to pay anything extra for shipping.

Yes, the digital features of the Sunflower Extra card expire after one year.

 After that, you’ll need to renew to continue using the digital profile and sharing your information. The physical card is yours to keep, but the digital access needs to be renewed annually.

You will receive a notification 30 days prior to renewal to gibve you the option of renewing your card. If you choose not to renew your card, the details realting to your card will be deleted.