B2C - guide - using your card
Sunflower Extra uses NFC (Near Field Communication), which allows the card to be tapped on a phone to open the wearer's digital support profile. Here’s how to tap the card depending on the device:
For iPhones (Apple devices)
NFC is automatically enabled on iPhones (iPhone 7 and newer). Simply hold the Sunflower Extra card near the top of the phone - look for the pink wireless symbol on your card as a guide . A notification will pop up on the screen - tap it to open the digital profile.
For Samsung and Android Phones
Most Android phones have NFC, but it may need to be switched on. Go to Settings > Connections > NFC & Contactless Payments and turn it on. Hold the back of the phone (usually near the camera or middle of the phone) near the the pink wireless symbol on your card . A notification will pop up, tap it to view the wearer’s support details.
Troubleshooting tips:
- Ensure the phone is unlocked before tapping
- If nothing happens, try adjusting the position slightly
- If NFC isn’t working, scan the QR code on the back of the card instead
If you’ve lost your Sunflower Extra card, here’s what you should do:
- Freeze your card
- Log in to your Personal Sunflower account and click the dark pink button to freeze your card
- If you have more than one card, you can choose to freeze all your cards or just the one that is lost
- If you can’t access your account, contact our Customer Service immediately to report the lost card. You can get in touch by clicking the “Contact Us” button at the top of our website, or find the details in any official correspondence you’ve received
- Order a replacement
- Once you’ve reported the loss, request a replacement card. We may need to verify your identity, so please have your account details, ID, or other relevant information ready
- A replacement card costs £10 and will be sent to you within five working days.
When someone taps your Sunflower Extra card with their phone, your personal page opens on their device. They can view the information you’ve chosen to share, like contact details or helpful information, for 5 minutes. After that, the page is no longer visible unless they tap your card again.
No, you don’t need an NFC-enabled phone to use your Sunflower Extra card.
Only the person tapping your card needs an NFC-enabled phone to view your profile. You can manage and update your details from any device by logging into your account.
Yes. You control what they share and can update or hide their details at any time.
Just log into your Sunflower account, make the changes, and save them.
No problem. If your phone isn’t NFC-enabled, look for the QR code on your card. Simply scan the code with your phone’s camera, and you’ll be taken to your digital Sunflower profile just the same.
Yes, absolutely. If the person you’re with doesn’t have an NFC-enabled device, or if you’d rather not tap their phone, just tap your own phone and share your screen with them.
That’s completely fine. You can tap the card on your own phone and show your screen to Sunflower-friendly staff instead, or simply show the icons printed on your card, just like our traditional Sunflower cards.