B2B - staff guide
The customer can scan the QR code on their card instead to access their information.
Sunflower Extra uses NFC (Near Field Communication), which allows the card to be tapped on a phone to open the wearer's digital support profile. Here’s how to tap the card depending on the device:
For iPhones (Apple devices)
NFC is automatically enabled on iPhones (iPhone 7 and newer). Simply hold the Sunflower Extra card near the top of the phone - look for the pink wireless symbol on your card as a guide . A notification will pop up on the screen - tap it to open the digital profile.
For Samsung and Android Phones
Most Android phones have NFC, but it may need to be switched on. Go to Settings > Connections > NFC & Contactless Payments and turn it on. Hold the back of the phone (usually near the camera or middle of the phone) near the the pink wireless symbol on your card . A notification will pop up, tap it to view the wearer’s support details.
Troubleshooting tips:
- Ensure the phone is unlocked before tapping
- If nothing happens, try adjusting the position slightly
- If NFC isn’t working, scan the QR code on the back of the card instead
The Sunflower Extra digital profile may display specific icons that provide a quick visual reference to a person’s access needs.
These icons represent different types of assistance, such as:
- Communication support
- Extra time
- Sensory sensitivity
You can find a full guide to the Sunflower symbols here.
Sunflower Extra provides the option for wearers to include an emergency contact, but staff must always get the wearer’s permission before making a call.
If you are unsure whether calling is necessary—always check with the wearer first.
If you come across a misplaced or lost Sunflower Extra card:
- Do not attempt to use the card – It contains personal information meant for the wearer
- Report the lost card immediately by emailing our customer support team here
- We will cancel the card to prevent unauthorised access and attempt to contact the owner if possible
Tip: If a customer reports their Sunflower Extra card missing while in organisation, kindly direct them to contact our support team for assistance.
They can tap it on their own phone and show you the details instead.
If a wearer requests a specific accommodation that your business isn’t able to offer, try to:
- Find an alternative way to help (e.g. offering a quiet space, providing extra time)
- Let the customer know you understand their request and will do your best to assist
- If needed, involve a manager or another team member to see if further support can be arranged
Even small adjustments can make a big difference in ensuring an inclusive and supportive experience.
The Sunflower Extra Card looks similar to the standard Sunflower personalised card but features:
- A small wireless pink icon on the front of the card, indicating it has NFC technology
- A QR code on the back for easy scanning
No. Your device does not store any information - you are simply viewing a page the customer controls.
You can view the information for 5 minutes. After that, if you refresh, close the window, or go back, the page will no longer be visible.
If you try to share the link with anyone else. it won’t show the Sunflower Extra profile page without tapping the card again.
Follow the instructions on their Sunflower Extra profile. If you’re still unsure, kindly ask: "Is there anything I can do to help you?"
No. Some customers may still use the standard Sunflower Card or Lanyard. In all cases, offer patience and support.
- Be patient, kind, and understanding
- Follow the instructions provided on the customer’s digital page
- If needed, ask, "How can I help you today?"
- Keep the interaction simple and respectful - the goal is to make their experience as smooth as possible.
By recognising Sunflower Extra, you’re helping to make your business a more inclusive, accessible space for people with non-visible disabilities.