When you spot a fan, staff member, or visitor at your stadium wearing the Sunflower, it means they may have a non-visible disability and may need a little extra support, understanding, or time.
Here’s how you can help, using the Sunflower's 'rule of 6'
1. Ask if you can help
If someone wearing the Sunflower looks like they may need support, such as finding their seat, locating an accessible toilet, or moving through busy areas, approach in a friendly way and ask, “How can I help you today?” Never ask why they are wearing the Sunflower. And remember that some people wear it on behalf of someone they care for.
2. Be kind
A busy stadium can feel overwhelming.. A warm smile, patient attitude, or calm tone, whether you are checking tickets, serving refreshments, or assisting in the stands, can make a big difference.
3. Listen closely
If someone explains what they need, such as directions to a quieter space, help with a purchase, or more time at security, give them your full attention. Let them speak without interruption. Allow time for them to think and respond. Communicate clearly and directly. If helpful, offer information in a different format, such as visual cues or written notes. Be guided by what they say, sometimes people wearing the Sunflower might not want your help.
4. Have patience
Some fans may need more time to explain themselves, decide on snacks, or make their way to their seat amid the excitement. Slow down. Let them set the pace.
5. Do not judge
Not every disability can be seen. Treat every person wearing the Sunflower with care and respect, with no assumptions. Do not judge or make assumptions as to why someone is wearing the Sunflower, what they are experiencing or what they might need. Some non-visible disabilities, conditions, or chronic illnesses can be temporary, like an injury, or situational like a nut allergy.
6. And always show empathy and respect
Always value their independence. Offer clear information or guidance, like pointing out the accessible route to a stand, but let each person decide how much help they want. Respect personal boundaries. Be mindful of their personal space and don’t touch anyone without their permission.