Nassau Cruise Port (NCP) in the Bahamas is proud to announce its participation in the Hidden Disabilities Sunflower Program, a global initiative designed to support individuals with non-visible disabilities. This significant step underscores NCP's commitment to inclusiveness and exceptional customer service.
The Hidden Disabilities Sunflower Program provides a simple yet effective way for individuals with non-visible disabilities to indicate their need for additional support or understanding discreetly. Participants wear a green lanyard, badge, or wristband with a yellow Sunflower, signalling to staff and the public that they may require extra assistance, patience, or time. This initiative helps raise awareness and fosters a more inclusive environment for those with not immediately apparent conditions.
By adopting the Hidden Disabilities Sunflower Program, Nassau Cruise Port enhances its ability to serve all passengers with dignity and respect. The program aligns with NCP's dedication to providing exceptional customer service and ensuring every visitor's experience is comfortable and enjoyable.
Key benefits include:
Enhanced Customer Experience: The program allows NCP staff to more effectively identify and assist passengers with non-visible disabilities, ensuring they receive the support they need throughout their journey.
Increased Inclusivity: Joining the program demonstrates NCP's commitment to creating an inclusive environment where all passengers feel welcome and valued.
Improved Staff Training: Participation in the program includes comprehensive training for NCP staff, equipping them with the knowledge and skills to better assist passengers with hidden disabilities.
The adoption of the Hidden Disabilities Sunflower Program positions Nassau Cruise Port as a forward-thinking leader in the global tourism and cruising sectors. As the world's largest and busiest transit cruise port, NCP continues to set the standard for excellence in the cruise industry. This initiative further solidifies NCP's reputation as a destination that prioritizes the well-being and satisfaction of all its visitors.
Mike Maura, Jr., CEO of Nassau Cruise Port, said:
"We are thrilled to join the Hidden Disabilities Sunflower Program.
This initiative is a testament to our ongoing efforts to enhance the passenger experience and ensure that everyone who visits Nassau Cruise Port feels supported and valued. We are committed to fostering an inclusive environment and look forward to the positive impact this program will have on our visitors and the local community."
Nassau Cruise Port is the first cruise port within the Global Ports Holding (GPH) network to adopt this initiative.
Maya Nottage, Regional Marketing Director, said:
"I am delighted that Nassau Cruise Port is the first in the GPH family to adopt the Hidden Disabilities Sunflower Program, setting a new standard for cruise ports in the Caribbean. Globally 1.3 billion people have a disability, representing 1 in 6 of the population who can face barriers when travelling, and by embracing this program we are making Nassau Cruise Port a more accessible place for all. We hope to expand the program across the GPH network soon to create a more compassionate travel experience for the 18 million passengers who visit our ports annually."
Paul White, CEO Hidden Disabilities Sunflower, said:
"Nassau Cruise Port is the first cruise port to become a member of the global Hidden Disabilities Sunflower network. It signals their commitment to improve accessibility in the travel industry and be leaders in the sector. Ports are busy and bustling environments that can be overwhelming and challenging to navigate. The teams will offer Sunflower wearers help, time and understanding to deliver passengers a safe and inclusive experience."
Learn more about Nassau Cruise Port by visiting the website, nassaucruiseport.com