When you notice a fan, staff member, or visitor at your stadium wearing the Sunflower, it means they may have a non-visible disability and may need a little extra support, understanding, or time. Here’s how you can help, using the Sunflower's 'rule of 6'.
- Ask if you can help If someone with a Sunflower looks like they might need assistance...perhaps finding their seat, getting to an accessible toilet, or navigating the crowds. Approach in a friendly way and ask, “How can I help you?”
- Be kind A busy stadium can be stressful. Offer a warm smile or a patient attitude, whether you’re serving refreshments, checking tickets, or helping out in the stands.
- Listen closely If someone shares what they need, maybe directions to a quieter area, help with a purchase at concessions, or extra time to move through security, give them your full attention and listen without interruption.
- Have patience Some fans may need more time to explain themselves, decide on snacks, or make their way to their seat amid the excitement. Slow down and let them go at their own pace.
- Do not judge Not every disability can be seen. Respect everyone wearing the Sunflower whether or not the need is obvious, and treat every request with care.
- Show respect Always value their independence. Offer clear information or guidance, like pointing out the accessible route to a stand, but let each person decide how much help they want. Your positive actions help make our stadium welcoming for everyone.
Questions you can ask
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"How can I best support you today?": A simple and kind way to let them tell you what they need.
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"Is there anything I can do to assist you?": An open-ended question that gives them the space to share without pressure.
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"Would you like any additional support or time?": A great way to show patience, especially if they’re feeling rushed or overwhelmed.
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"Are there any adjustments I can make to help you feel more comfortable?": This acknowledges that everyone’s needs are different and gives them the chance to let you know what works for them.
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"Would you like me to explain anything further or repeat something?":Helpful in situations where communication might be tricky or unclear.
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"Do you have any specific requirements I should be aware of?": A respectful way to ask if there’s anything you can do to make things easier for them.
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"Would you prefer written information or verbal instructions?": Offering options can make it easier for them to process information in the way that suits them best.
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"Is there a way I can make this process easier for you?":A practical question, especially in customer service or workplace settings.
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"Would you like me to give you more space or time?": Recognizes that some people may feel overwhelmed in busy or fast-paced environments.
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"Is there anything you’d like me to know about the support you need?": A gentle way to invite them to share as much or as little as they feel comfortable.
Things to keep in mind
Respect their privacy: Never ask why they are wearing the Sunflower or what their disability is. If they don’t want to share details, that’s okay
Avoid assumptions: Non-visible disabilities are unique to each person, so don’t assume you know the support they need
Be patient and kind: They might need a little extra time to respond or process information, and that’s perfectly fine
Use a calm and understanding tone: This helps create a safe and supportive environment
Don’t take it personally if they decline help: If they ask to be left alone, respect their wishes. That might be exactly what they need at that moment
By keeping these tips in mind, you can help create a space where everyone feels welcome and supported. The Sunflower is a simple but powerful way to signal that someone might need a little extra understanding. Your kindness can make all the difference
By keeping these tips in mind, you can help create a space where everyone feels welcome and supported. The Sunflower is a simple but powerful way to signal that someone might need a little extra understanding, your kindness can make all the difference.