Internal helpdesk for our Sunflower colleagues

This a guide to equip our Sunflower colleagues worldwide with the knowledge and skills to assist our clients better. This guide will cover all aspects of our platform, including troubleshooting techniques, best practices for customer engagement, and an in-depth understanding of our services. It has been designed to be an essential resource in your support toolkit, providing you with the confidence and expertise needed to resolve any issue efficiently and uphold the high standard of service expected by our clients.

Important Notice: Please be aware that access to certain actions outlined in this guide will vary based on your permissions within our system. This is because we prioritize the security of our customer information and website.  If you cannot perform a specific action, please get in touch with Annette Cmela for further assistance.  

If you have access and encounter any issues or need further assistance, please add a ticket to the web helpdesk in Teams. We will be more than happy to help you with the process.