Jetsar has become a member of the internationally recognised Hidden Disabilities Sunflower program. and joined a network of airports, retail stores, tourism and transport providers that have trained their staff to recognise Sunflower items and support those wearing them.

By choosing to wear a Hidden Disabilities Sunflower item (eg lanyard, badge or wristband) customers with a hidden disability can discreetly signal to our staff at the airport and onboard that they may need assistance including:

  • clearer instructions, written or verbal; or
  • more information on what to expect at the airport and during the flight; or
  • more time when speaking with Jetstar staff at check-in, during boarding and when disembarking.

Please be aware that wearing a Sunflower item does not mean you’ll receive a personal escort through the airport and that all passengers need to meet Jetstar's Independent Traveller Requirements, including those with hidden disabilities.

* Currently only Jetstar Airways (JQ) staff are trained to recognise the Hidden Disabilities Sunflower program and Sunflower products. Jetstar Asia (3K) and Jetstar Japan (GK) are not yet part of the program (watch this space).

Become a Sunflower Member in six easy steps

  1. If you already have a Business account, login here. If you don't, sign up now 
  2. Visit the Memberships section of our online shop to find the best Sunflower Membership for your business. Subscribe today to access exclusive benefits and resources.
  3. Select the Sunflower Membership that best fits your business to access exclusive benefits and resources
  4. If you choose the Corporate or Global Memberships, schedule an onboarding call*
  5. Train your workforce using our Sunflower training videos*
  6. Purchase Sunflower products for colleagues and customers with non-visible disabilities, and supporter items for colleagues who have completed the training
  7. Finally, launch and promote your business as Sunflower-friendly to your community*

*access depends on  your Sunflower Membership level