What should I do if I lose my Sunflower Extra card?
If you’ve lost your Sunflower Extra card, here’s what you should do:
- Freeze your card
- Log in to your Personal Sunflower account and click the dark pink button to freeze your card
- If you have more than one card, you can choose to freeze all your cards or just the one that is lost
- If you can’t access your account, contact our Customer Service immediately to report the lost card. You can get in touch by clicking the “Contact Us” button at the top of our website, or find the details in any official correspondence you’ve received
- Order a replacement
- Once you’ve reported the loss, request a replacement card. We may need to verify your identity, so please have your account details, ID, or other relevant information ready
- A replacement card costs £10 and will be sent to you within five working days.