B2C guide - delivery
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The card is sent as a tracked delivery, so you can follow its journey to you.
It’s packaged securely to keep it safe and arrives separately from any other items, since it’s processed on its own.
If you don’t receive your card, don’t worry! First, check the tracking information that was sent to your email when the card shipped.
If the tracking shows a problem, or if it looks like the card is lost or delayed, you should contact customer support. They can help track down your order or arrange for a replacement if needed.
Remember, the card is sent as tracked delivery, so you’ll always have updates on its journey.
When you receive your Sunflower Extra card, you’ll get:
- The Sunflower Extra card itself (deactivated for security until you activate it)
- A Sunflower lanyard and plastic wallet
- A quick start guide on how to activate the card and link it to your custom page
- Any tracking details (sent to your email, not in the package) so you can follow the delivery
It’s all packaged securely and sent as tracked delivery.
The cards are sent deactivated for two main reasons:
- You get a chance to review everything first. This lets you double-check your Sunflower Extra page, make sure the link works, and only activate the card when you're ready.
- For privacy and security. The card stays deactivated during shipping, so it can’t be accidentally scanned or accessed by anyone before it reaches you. Once you receive it, you can activate the card and start sharing it when you’re ready.