B2C guide - ordering

Go to the Sunflower Extra section in our shop and choose the card you want to order.

Once you have placed your order, you will receive an email with a private link to connect your card to your personal Sunflower accoun

You must use the same email address for your Sunflower account as the one used to place your order.

Your Sunflower account allows you to:

• manage your card
• update your details
• freeze or deactivate your card if needed

If you already have a Sunflower account,  log in here using the same email address used for your order.

If you do not have an account yet, you can create one here using the same email address used for your order. Once your account has been created, click the private link in your Sunflower Extra email to connect your card.

When you are logged in and click the link, the Sunflower Extra section will open automatically in your account.

If a customer enters the wrong email address when placing their order, they won’t receive important emails—like the activation link for their Sunflower Extra card or order updates.

In this case, you should contact customer support as soon as possible. The team can help update the email address on the order and resend any important information to the correct email.

If you’ve lost your Sunflower Extra card, here’s what you should do:

1. Freeze your card
   • Log in to your Personal Sunflower account and click the dark pink button to freeze your card
   • If you have more than one card, you can choose to freeze all your cards or just the one that is lost
   • If you can’t access your account, contact our Customer Service immediately to report the lost card. You can get in touch by clicking the “Contact Us” button at the top of our website, or find the details in any official correspondence you’ve received
     
     
2. Order a replacement
   • Once you’ve reported the loss, request a replacement card. We may need to verify your identity, so please have your account details, ID, or other relevant information ready
   • A replacement card costs £10 and will be sent to you within five working days.

No. You do not need a Sunflower account to place an order for a Sunflower Extra card. However, to activate and manage your card after ordering, you will need to sign in or create a personal Sunflower account using the same email address used to place your order. Once your order has been placed, you will receive an email with a private link to connect your card to your account.

You can order one unique Sunflower Extra card per order. That’s because each card links to its own custom Sunflower Extra page, which is made just for that order. But within that same order, you can request as many copies of that card as you’d like. So, if you need multiple copies of the same card (and link), you can do that all in one order. If you want different cards with different pages, you’ll need to place separate orders for each one.

Yes, you can absolutely order multiple copies of the same card! Just select the quantity you’d like when adding the card to your cart.

If you need help with a bulk order or have specific requests, feel free to reach out to our support team.

Yes, you can order other items in the same order as your Sunflower Extra card.

However you can only order one Sunflower Extra per order. Each Sunflower Extra card is processed on its own because it creates a unique page link tied specifically to that card.

Your Sunflower Extra card is sent as a tracked item.

There are a few reasons why you may not be able to order a Sunflower Extra card:

• Sunflower Extra may not currently be available in your region
• The product may be temporarily out of stock
• Your selected card design may no longer be available

There may be a temporary issue with the website or payment process

Please also make sure that:

• you have selected a card design before adding it to your basket
• your billing and delivery details are complete
• your payment method has been accepted

If you continue to experience problems, please contact our support team and include: the email address used for your order attempt a screenshot of any error message the device and browser you are using

You can’t change the card once the order has been placed, as it goes into production right away. However, you can update your Sunflower Extra digital page at any time.

Yes, our standard postage charge applies to Sunflower Extra cards. But we have upgraded the delivery to send it as a tracked item.

There is no additional charge for this tracked service.

Yes, the digital features of the Sunflower Extra card expire after one year.

After that, you’ll need to renew to continue using the digital profile and sharing your information. The physical card is yours to keep, but the digital access needs to be renewed annually. The renewal charge is £10.

You will receive a notification 30 days prior to renewal to give you the option of renewing your card. If you choose not to renew your card, the details relating to your card will be deleted.