• On the login page, click Forgot your password?

    Screenshot of login

  • When prompted, enter the Email Address associated with your account and click Forgot your Password.
    Screenshot of forgot password
    INFO: If the entered email address matches the one associated with your account, you will receive a Password Reset Confirmation email with a link to reset your password.

  • When the email arrives, click the reset password link and enter your New Password when prompted.

  • Enter it again to confirm and click Reset Password.

  • The password must include at least three of the following character types
    • Lowercase characters (abc…)
    • Uppercase characters (ABC…)
    • Numbers (1234567890)
    • Special characters (!@#$…)

IMPORTANT: When you receive confirmation that the password has been updated, you can use it to sign in to your account.