Depending on your location, please allow 7 to 14 working days for delivery. We dispatch orders from our offices in Australia and New Zealand twice weekly. We use the local postal service to keep the postage cost minimum and do not provide tracking information. You must provide us with a clear and accurate address. If you live in a complex building, please describe your location or use a PO Box instead.
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Qantas is a proud member of the Hidden Disabilities Sunflower program, joining a network of airports, retail stores, tourism and transport providers that recognise Sunflower items and support those wearing them.
Wearing a Sunflower item is voluntary. By choosing to wear a Hidden Disabilities Sunflower item, such as a lanyard, badge or wristband, you can discreetly signal to our staff at the airport and onboard that you may need help during your journey.
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest domestic and international airline.
Find out more about how Qantas supports individuals with hidden disabilities by clicking here.