Jetsar has become a member of the internationally recognised Hidden Disabilities Sunflower program. and joined a network of airports, retail stores, tourism and transport providers that have trained their staff to recognise Sunflower items and support those wearing them.
By choosing to wear a Hidden Disabilities Sunflower item (eg lanyard, badge or wristband) customers with a hidden disability can discreetly signal to our staff at the airport and onboard that they may need assistance including:
- clearer instructions, written or verbal; or
- more information on what to expect at the airport and during the flight; or
- more time when speaking with Jetstar staff at check-in, during boarding and when disembarking.
Please be aware that wearing a Sunflower item does not mean you’ll receive a personal escort through the airport and that all passengers need to meet Jetstar's Independent Traveller Requirements, including those with hidden disabilities.
* Currently only Jetstar Airways (JQ) staff are trained to recognise the Hidden Disabilities Sunflower program and Sunflower products. Jetstar Asia (3K) and Jetstar Japan (GK) are not yet part of the program (watch this space).