Depending on your location, please allow 7 to 14 working days for delivery. We dispatch orders from our offices in Australia and New Zealand twice weekly. We use the local postal service to keep the postage cost minimum and do not provide tracking information. You must provide us with a clear and accurate address. If you live in a complex building, please describe your location or use a PO Box instead.
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Welcome Star Aviation to the Hidden Disabilities Sunflower Program!
We are proud to announce Star Aviation is a member of Sunflower Hidden Disabilities program, joining a global initiative that enhances support for individuals with non-visible disabilities.
The Sunflower program empowers passengers travelling through airport locations to wear a Sunflower lanyard, a symbol that discreetly communicates to the Star Aviation team that they may require additional assistance, extra time, or guidance throughout their journey. Star Aviation remains dedicated to being "big enough to manage, small enough to care"—ensuring every passenger receives personalised, attentive service.
The team at Star Aviation has undergone specialised training to recognise and understand the significance of the Sunflower symbol. This training equips staff with the skills to respond to the unique needs of passengers with hidden disabilities, fostering an environment where everyone feels respected, included, and supported. With this knowledge, Star Aviation employees are prepared to adapt their approach to each passenger, enhancing the airport experience and demonstrating our commitment to accessibility.
By joining the Sunflower program, Star Aviation upholds its core values of Customer Service, Accountability, and Teamwork, creating an inclusive airport environment that meets the diverse needs of our community. Implementing the sunflower initiative is one of many ways Star Aviation is committed to making travel easier, more comfortable, and more dignified for all.
