We are pleased to announce that Service NSW has implemented the Hidden Disabilities Sunflower program, ensuring a welcoming and supportive environment for all individuals.

Service NSW staff from across all 116 service centres have participated in training for the Hidden Disabilities Sunflower program to be able to better understand the needs of those living with a hidden disability. Customers with a hidden disability may opt to wear a Sunflower pin, wristband, or lanyard, to indicate they may require additional support, time or understanding when transacting such as completing a form or using digital services. 

Greg Wells, Chief Executive Officer, Service NSW says:

Completing government transactions can be challenging for the estimated 25,000 people living with invisible disability who visit a Service Centre each week. This includes people living with autism, anxiety, or who are deaf or hard of hearing.
Wearing the Sunflower symbol is a simple but important way of letting our team members know that you may need extra care or time.

In this video, 7NEWS highlights Service NSW's participation in the Hidden Disabilities Sunflower program:

 

Sunflower Wearers may require the following support during their visit:

  • additional time to complete transactions
  • additional assistance when navigating through forms and online digital services
  • adjustments or support such as a quiet space where available.

Click here to find out more about the Hidden Disabilities Program at Service NSW centres.

Many thanks to Service NSW for their ongoing dedication to fostering inclusion within government services.

Become a Sunflower Member in six easy steps

  1. Create a business account
  2. Choose and purchase a Sunflower membership
  3. Schedule an onboarding call with our dedicated support team*
  4. Train at least 80% of your workforce using our Sunflower training videos
  5. Choose and purchaseSunflower wearer and ally products
  6. Launch your business as Sunflower-friendly

*depends on  your Sunflower Membership level